Discretion first
Unmarked vehicles, sealed orders, and low-profile handoffs protect customers, drivers and product at the same time.
Written procedures beat instinct
Verification, handoff, refusal and incident escalation should each have a documented path so outcomes do not depend on who is working.
Protect the people doing the work
Driver safety practices — including how deliveries are declined or aborted — are part of a professional operation, not an afterthought.